Shipping policy

SHIPPING POLICY

At Ekasutra India, operated by EKASUTRA GLOBAL, we carefully pack and dispatch every order to ensure a smooth delivery experience.

Order Processing

Orders are generally processed within 2–5 business days after successful payment confirmation. Processing times may be longer during sales, festive periods, holidays, or periods of high order volume.

Shipping Locations

We currently offer shipping to locations where our available courier partners can provide delivery services. Shipping availability may vary depending on the destination address.

Delivery Time

Estimated delivery time may vary depending on the delivery location, courier service, product availability, and other circumstances. The estimated delivery timeline will be communicated or displayed during the ordering process wherever applicable.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed at checkout before the order is completed. Shipping charges may vary depending on the destination, order value, package size, weight, or applicable promotional offers.

Order Tracking

Where tracking is available, customers may receive tracking information through the email address or phone number provided at checkout. Tracking updates are provided by the respective courier or delivery service.

Delays and Delivery Issues

Delivery may occasionally be delayed due to weather conditions, public holidays, courier disruptions, incorrect or incomplete addresses, remote locations, customs-related issues, or other circumstances beyond our reasonable control. We will make reasonable efforts to assist customers with delivery-related concerns.

Incorrect or Damaged Deliveries

Customers should check their package upon delivery. If an order arrives damaged, incorrect, or incomplete, please contact us as soon as possible with the order details and relevant photographs so that we can review the issue and assist accordingly.